/* Support ticket UI — Velmora night chrome */
.ticket-grid { display: grid; gap: 0.65rem; }

.ticket-card {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 0.5rem 1rem;
  align-items: start;
  padding: 0.95rem 1.05rem;
  background:
    linear-gradient(180deg, rgba(24, 47, 66, 0.4), rgba(9, 18, 28, 0.7)),
    var(--bg-card);
  border: 1px solid rgba(99, 217, 255, 0.24);
  border-radius: 0.85rem;
  color: inherit;
  text-decoration: none;
  transition: border-color 0.15s, transform 0.15s, box-shadow 0.15s;
  box-shadow: 0 10px 24px rgba(0, 0, 0, 0.22);
}
.ticket-card:hover {
  border-color: rgba(99, 217, 255, 0.48);
  transform: translateY(-2px);
  box-shadow: 0 14px 30px rgba(0, 0, 0, 0.3), 0 0 22px rgba(99, 217, 255, 0.08);
}
.ticket-card h3 {
  font-family: var(--font-display);
  font-size: 1.1rem;
  font-weight: 600;
  margin: 0 0 0.25rem;
  color: var(--gold-bright);
}
.ticket-card .meta { font-size: 0.82rem; color: var(--bone-dim); }

.badge-st {
  display: inline-block;
  font-size: 0.68rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  padding: 0.22rem 0.5rem;
  border-radius: 999px;
  white-space: nowrap;
  border: 1px solid transparent;
}
.st-open, .st-waiting_staff {
  background: rgba(255, 141, 141, 0.12);
  border-color: rgba(255, 141, 141, 0.28);
  color: var(--err);
}
.st-waiting_player {
  background: rgba(232, 196, 106, 0.14);
  border-color: rgba(232, 196, 106, 0.3);
  color: #e8c46a;
}
.st-resolved {
  background: rgba(143, 220, 200, 0.12);
  border-color: rgba(143, 220, 200, 0.28);
  color: var(--ok);
}
.st-closed {
  background: rgba(58, 69, 88, 0.35);
  border-color: rgba(99, 217, 255, 0.18);
  color: var(--bone-dim);
}

.form-grid { display: grid; gap: 0.85rem; }
.form-grid select,
.form-grid textarea {
  width: 100%;
  padding: 0.75rem 0.9rem;
  background: rgba(5, 10, 18, 0.72);
  border: 1px solid rgba(99, 217, 255, 0.22);
  border-radius: 0.55rem;
  color: var(--bone);
  font: inherit;
}
.form-grid textarea { min-height: 140px; resize: vertical; }
.form-grid select:focus,
.form-grid textarea:focus {
  outline: none;
  border-color: var(--accent-cyan);
  box-shadow: 0 0 0 3px rgba(99, 217, 255, 0.15);
}

.thread { display: grid; gap: 0.75rem; margin: 1.25rem 0; }
.bubble {
  padding: 0.9rem 1rem;
  border-radius: 0.75rem;
  border: 1px solid rgba(99, 217, 255, 0.18);
  background: rgba(9, 16, 24, 0.55);
}
.bubble.staff {
  border-color: rgba(99, 217, 255, 0.35);
  background: rgba(99, 217, 255, 0.08);
}
.bubble .who {
  font-size: 0.78rem;
  color: var(--bone-dim);
  margin-bottom: 0.35rem;
}
.bubble .body {
  white-space: pre-wrap;
  word-break: break-word;
  font-size: 0.95rem;
}

.toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-bottom: 1rem;
  align-items: center;
}
.toolbar select {
  padding: 0.5rem 0.7rem;
  background: rgba(5, 10, 18, 0.72);
  border: 1px solid rgba(99, 217, 255, 0.22);
  color: var(--bone);
  border-radius: 0.5rem;
}

.cat-hint {
  font-size: 0.85rem;
  color: var(--bone-dim);
  margin-top: -0.35rem;
}